The Senior Systems Engineer is a global technical & customer service role that provides L3 Microsoft 365 Suite support and participates in various technology initiatives & projects. Your duties will include managing and supporting the company’s Microsoft 365 environment, ensuring system availability, integrity, security, and support of internal end-users globally. The ideal candidate will have a deep understanding of Microsoft Office 365 services, and a strong background in: Power Platform and Power Shell scripting.
You will be an integral member of a global IT team, spanning 40+ countries in nearly every part of the world. You’ll have an opportunity to work with various teams and learn about new technologies.
Essential Duties and Responsibilities:
• Microsoft Office 365 technical subject matter expert to include expert level understanding of Microsoft Power Platform, Exchange online, Teams, SharePoint Online, Graph PowerShell scripting, Azure AD, Security, Intune etc.
• Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability, and reliability.
• Configuration and maintenance of policies, settings, and packages within the Microsoft 365 ecosystem.
• Promote innovative solutions to internal clients regarding Microsoft Productivity offerings.
• Drive continuous improvement efforts.
• Take ownership of issue\request through resolution or escalation.
Minimum Required Qualifications
- 7+ years of relevant experience, particularly managing a medium/large size environment.
- Demonstrated Expert level knowledge of entire Microsoft Office 365 suite product and solutions especially Power Apps, Power Automate, Power BI, and Microsoft Copilot Studio.
- Building and executing PowerShell scripts and Power Apps
- General knowledge of networking – IP, DNS, SMTP.
- Knowledge Slack administration preferred but not required.
- Knowledge of Identity management product such as Okta.
- Working knowledge of ITIL processes.
- Microsoft O365 Certification preferred but not required.
- Azure Certification preferred but not required.
- ITIL Certification, preferred but not required
This position requires working in a designated shift from Monday to Friday Central time 9:00 am - 5:30 pm. (5:00 pm-1:30 am Bulgarian time)
On-call rotation, Occasional weekend work
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.