How to Rethink Your Influencer Identification as Part of an Earned Media Management Strategy
- The Challenge: Understanding Customer-First Influencer Identification
- What Is An Influencer Graph?
- Understand Your Audience
- Let’s Get Technical: Assets Needed To Build an Influencer Graph
Earned Media Management is a four-part strategy that modern communicators are adopting to be able to take a data-driven, systematic approach to their PR and comms functions. By reworking their approach, communicators will be able to better identify influencers based on how they will influence the end-consumer, more accurately craft and pitch a multimedia-rich story, and measure their efforts using the same performance benchmarks that their owned and paid media channel owners are using. This new approach will modernize the comms function and elevate the role of PR so that it once again becomes an essential and integral part of c-suite decision-making.
The first thing PR pros need to do is shift their influencer identification approach from using established media lists or old-school cold-calling methods to the consumer-first model. This requires PR pros to develop a deep understanding of who a brand’s desired audience is and to find influencers who can effectively reach that audience.
Understanding Customer-First Influencer Identification
When a PR pro is looking for journalists and influencers to pitch, some will reach for a list of people they already know. Sometimes they will also connect with specific media outlets that they think will help them reach their target audience. Often outlets are chosen for brand name recognition, like The Globe and Mail. In extreme cases, PR pros will email every single media outlet and influencer they can find.
If the primary goal of a comms professional is to get their message in front of the brand’s target audience, then the logic of the traditional model where PR pros either partner with journalists and influencers based on relationships or notoriety or pitch their story to as many people as possible is fundamentally flawed, for one simple reason: This old model does not clearly correlate with meaningful content getting to a targeted audience. In each case outlined above, the PR pro is searching for journalists and influencers first, rather than carefully considering their end-customers and who has the most influence over them.
The problem is systemic, as revealed in Forrester’s Oct. 2018 Opportunity Snapshot Survey. 70 percent of PR pros depend on their existing influencer and journalist relationships to perform outreach compared with 52 percent who are using data from their end-customers to inform how to strategically communicate to influencers and journalists.
In fact, half of communications teams still feel it’s the job of influencers and journalists to reach out to them. These survey findings show that not only that some PR pros have no idea how to perform insights-driven influencer outreach, but also that some PR pros actually expect journalists and influencers to reach out to them, which is unrealistic and problematic.
Now, more so than ever, influencer identification requires a systematic approach to determine the right mix of journalists and influencers that will best influence a brand’s audience. This is the first step in implementing an Earned Media Management strategy.
What Is An Influencer Graph?
A shift must occur, where influencers and journalists are identified based on the amount of actual overlap that person has with the brand’s target consumer. PR pros can easily do this by establishing an influencer graph.
An influencer graph is simple. By mapping out potential influencers, the content those influencers create and the consumers that read/watch/listen to that content, you can graph the overlap and identify the ideal.
[in • flu • ence • ər graf]
- An influencer graph is a complete mapping between an influencer, their content, and the actual audience that consumes it.
Example: By establishing an influencer graph, Jessica was able to pinpoint the right journalists to reach out to in order to best influence her brand’s target audience.
By turning the primary focus on identifying the audience first, instead of identifying journalists and influencers first, the whole traditional pitch model has been turned upside down.
By turning the focus on the end consumer that the brand wants to reach, communicators can then start using new tracking technology like Cision ID to measure efforts to break through to this audience.
Establish an Influencer Graph
Optimize influencer identification with these questions:
Who is your target audience?
What influencers reach your target audience?
What content performs best?
Never before have PR or comms professionals been able to access such granular data about the audience they are reaching. By better understanding the brand’s desired audience, comms professionals can then use technology to identify the journalists and influencers who are providing the content that your audience wants to consume.
Using the audience data gained as part of an Earned Media Management approach will help PR pros overcome executive objections as to why the brand might not prioritize pitching to the “tier 1” publications and media outlets that used to be part of the “pitch and pray” strategy.
Executives will quickly see that the old methods of pitching journalists and influencers have no consideration for the end consumer and won’t do anything to impact their top or bottom line results.
Example: A big consumer packaged goods company wants to reach new moms who are shopping for baby products. Their target audience is females between the ages of 25 and 44. While a tempting route might be to pitch tier one publications with a broad reach to get as many views as possible, audience data may indicate that new individual influencers might have a more significant impact.
For example, while it might be tempting to get pick-up on, say, The Globe and Mail, this demographic which indexes high for males between the ages of 35-44 and females between the ages of 55-64, has minimal overlap with the brand’s target audience. Meanwhile, Jamie Grayson, known as “The Baby Guy,” is a reviewer of new baby products. He has over 90,000 followers on Instagram and another 263,000 on Facebook. His followers index at a significantly higher rate with 82 percent females and 60 percent between the ages of 25 and 44.
The overall conclusion: While an individual influencer like the Baby Guy doesn’t have brand power like The Globe and Mail, his following has a higher saturation of audiences in-market for those types of products. This means that the big consumer brand might be able to better influence its target audience by pitching Jamie Grayson instead of The Globe and Mail.
The opportunity is for PR pros today to be able to use an influencer graph model to make real-time adjustments to their pitching strategy to account for the audience data they are seeing and to use and understand that data for better outcomes. As 77% of PR pros believe they still can do a better job at measuring and proving its impact on business objectives, this opportunity has big implications for elevating the profession and the industry.
Let’s Get Technical:
Assets Needed To Build an Influencer Graph
In an Earned Media Management program, the creation of an influencer graph requires that you gather as much data about your audience as you can. You should also have access to a communications platform that includes a media database, as well as measurement functionalities.
01. Start with ideal customer data. Request customer profile data from the places in your org that already have it, such as a product marketer (B2B) or a CRM manager (B2C). This data may come in a variety of forms, and it’s recommended that your comms team distill it into a persona document.
02. Use an AI-powered media database. Ideal platforms will have artificial intelligence and machine-learning capabilities to help you analyze the influencers that generated content—such as news articles or reviews on third-party sites—viewed by end-consumers with the attributes of your ideal customer. The platform should offer both traditional media identification options as well as a social influencer discovery tool.
03. Score and recommend the right influencers. A “smart” platform will score the most relevant influencers across both traditional and social media who overlap most with that target audience. The scoring mechanism is important as you’ll want to be able to prioritize your relationship-building capital, both in terms of time and money.
04. Validate with human intelligence. As with most AI applications, human reasoning, when paired with artificial intelligence tools, is still vital for optimal outcomes. Even if you choose the smartest communications platform in the world, you’ll still need a tech-savvy comms team to help sift through influencer recommendations for each individual campaign. This also will help your team become more authoritative with the c-suite, now that campaign decision-making is backed by real data.
05. Track and analyze success. When new earned media coverage is secured with influencers, the brand can identify the audiences that consumed their content on third-party outlets. They can then match that with desired behaviours. For example, you may want to partner with your e-commerce or web team to discover what audiences that consumed an online article also became a lead or purchased a product online.
Finding the Best Partners for Your Brand
By taking a customer-first approach and building an influencer graph, modern communicators have successfully implemented the first part of a systematic Earned Media Management strategy.
Once an influencer graph has been built, and PR pros more clearly understand the people they want to reach out to in order to influence consumers, their next step should be to engage journalists and influencers in a strategic way. The term is Smart Engagement, and it’s another core part of Earned Media Management.
To learn more about how modern communicators are turning scattered and largely unmeasurable PR and communications processes into organized, strategic functions at their organizations read Earned Media Management: The Evolution of PR and Comms.