Customer Success Manager, Growth

New York, New York, USA Account Management Temps Plein
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit www.cision.com and follow us on Twitter @Cision.
 
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Falcon.io, a Cision company, provides a unified SaaS platform for social media listening, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram. Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest and Sofia. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment.

Falcon.io is looking for a highly motivated and customer service driven leader to help service and grow our entry level portfolio. In this role, you will handle managing a book of accounts in our starter segment. Helping them to onboard, addressing their needs, supporting the partnership, and finding opportunities for growth.  

Responsibilities:

  • Deliver revenue: meet and exceed revenue and customer acquisition targets by leveraging existing relationships to find expansion opportunities and connected business
  • Create meaningful relationships with customers: work with key stakeholders to create value-driven conversations and ensure client renewals
  • Contribute to the broader team: join a thriving team of Growth Managers, create strategy, and improve Falcon's customer interaction playbooks even stronger

Requirements:

  • 2-5 years of experience managing a portfolio of 80+ accounts
  • Experience and success in relationship-based sales
  • Excellent verbal and written English communication skills, both internally when communicating customer needs to management, and externally when onboarding and supporting clients
  • Ability to remain cool under pressure, without fear of making cold calls to re-engage clients
  • Motivation and responsibility: ability to produce and achieve KPIs around both sales and retention targets
  • Experience working in advertising or social media is a plus!
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Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
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