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Web Engagement Project Manager
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Remote - USA Media Research Full-time
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit
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Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.
An experienced Project Manager serving as the primary contact for clients for the implementation of PR Newswire’s web-based software. Serving as the liaison between the client and the Rooms web developers to implement the new site, while working with all PRN departments during and after the projects to ensure client needs are met.
Responsible for serving as the primary contact on microsite implementations from the time the project has been submitted until completion.
Communicate with clients on status and manage deadlines to meet and exceed client expectations.
Quality assurance of implemented websites before presenting to clients.
Diagnose and duplicate customer reported problems and manage the resolution of the problem – including ability to communicate with technical team to troubleshoot.
Establishing and maintaining good customer relations.
Provide on-going updates to internal and external stakeholders throughout implementation process.
Gathering background information & elements needed to produce websites.
Create engaging mock ups to demonstrate site and design capabilities
Handling client issues/concerns (e.g. billing, bugs, etc.) in a timely manner.
Prioritize urgent client requests and escalation of issues to appropriate support resources where required.
Serve as a liaison between Web Engagement group and other PRN divisions to ensure project is moving forward successfully
Participate in weekly team meetings and other client-related meetings as directed.
Regularly making suggestions on strategies, new products & features.
Administrative tasks, updating internal project management system.
Assist development team with testing when required.
Manage the implementers’ day-to-day schedules and shift schedule throughout the day as necessary.
Proactively follow up with clients for out-standing requests.
Reports to Client Services Manager to determine additional tasks, responsibilities, and schedules.
Ability to handle fast-paced, projects and demanding clients
Previous experience in Customer Service, Project Management and/or Technical Support of web-based content management system preferred.
Strong understanding of web site technology and design
Experience working in a variety of Content Management Systems
Superior telephone etiquette & professional written skills a must.
Strong problem-solving and attention to detail skills. Ability to solve problems independently and work well with various team members
Good analytical and troubleshooting skills
Ability to learn new technologies and to visualize their applications and benefits
Self-motivated and works independently with a keen enthusiasm for and demonstrable understanding of the Web industry and technologies
Ability to prioritize and manage multiple issues/projects at one time and communicate status and resolution effectively and in a timely manner. Must be comfortable multi-tasking.
Communicate with all levels of internet users from basic to advanced skills
Highly skilled in verbal and written communication and comfortable interacting with people at all levels of client organizations
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