Solutions Delivery Engineer - Gurgaon- Cision

Gurgaon, India Infrastructure Full-time
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

Duties Include:
Provide technical input and tactical direction
Assist team in driving out business requirements that connect to enterprise solutions with clear justification and impact
Assist team to develop solutions that scale globally and consider all global requirements
Contribute to strategic roadmaps maps for Enterprise technology tool sets in partnership with Architecture and Service Owners.
Socialize solution thinking and approach within the SD team and wider IT audience
Provide innovation and innovative thinking to the team
Support improvement and increased user satisfaction through ongoing focus on key performance indicators.
Participate in the development platform lifecycle management roadmaps and associated materials
Contribute to project initiatives through project planning and work plan development. Assist with delivery within the scope of the Solutions Delivery organization
Contribute to strategy, policies and service delivery objectives and best practices for the design and delivery of end user support solutions in partnership with executive mgmt. and service owners. 
Contribute to the development of processes to deliver excellent service and project delivery in a global matrix operating / model environment
Help ensure consistent and reliable IT customer service to the company

  • Required Skills, Experience, & Education:
  • ·        2+ years of technical experience in a mid-sized distributed environment required
  • ·        1 year of end user services / operations experience required
  • ·        ITIL Foundations v3 or higher desired
  • ·        Prior desktop platform refresh / roll-out experience in a larger, global company preferred
  • ·        Experience with Windows 10, Active Directory, Okta, and Office 365 deployments preferred
  • ·        Experience with a LAN/WAN technologies preferred
  • ·        Experience with Voice and Call center tools is a plus
  • ·        Experience with enterprise application management tools is a plus
  • Understanding of Microsoft Active Directory preferred
  • Experience with Collaboration tool deployments such as OneDrive, Teams, Zoom etc. required
  • Experience working on a global team is a plus
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.