Social Media Strategy Consultant - Falcon.io

Copenhagen, Denmark Customer Experience Full-time
Falcon employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
 
Falcon is part of Cision Ltd—a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Falcon.io provides a unified SaaS platform for social media listening, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram. Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest, Sofia, Chennai, Melbourne, and growing. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment.
  
Falcon.io has an ethos of encouraging autonomy, ambition, boldness and experimentation. We value open people who take initiative and aren’t afraid to fail, learn from mistakes, adjust, and try to get better at what they do every day.

About the role

The Strategic Services team is part of Falcon.io's thriving Customer Experience Department. Working alongside Customer Success and Account Management, this growing business unit focuses on strengthening our partnership with top tier Falcon customers through paid consultation on social media strategy and best practices, optimizing services across various customer segments. 

Falcon Strategists work in partnership with many customers, as both a strategic consultant and a social media data analyst. Customer deliveries include enablement via Social Media Workshops, Social Media Audits and Social Media Playbooks.  

What you'll do:

  • Work closely with our customers as a strategic consultant and thereby be responsible for the accounts you are working on and proactively manage the customer relationship, while staying closely aligned with internal stakeholders such as AMs & CSMs
  • Be responsible for assessing the customers’ social business maturity and planning the resources and time input required--customer-facing services are the priority for this role
  • Manage customer expectations throughout the project lifecycles, record developments in your customer relationships and deliver presentations and recommendations based on your analysis
  • Present and host workshops at relevant industry events and customer summits, being a Spokesperson for Falcon 
  • The services and solutions offered by the Strategic Services Team depend on collaborative efforts across Falcon departments therefore strategists are expected to:  Drive internal enablement around social media and social media marketing; You will provide sparring and input across the Customer Experience department on overall goal setting and individual customer success plans; You'll be expected to stay up to date on Falcon's product offering to ensure internal and external workflows are aligned and to be a source of constant and critical feedback to R&D in driving development of the Falcon platform 

What you'll need:

  • 2-4 years of experience, you have preferably worked for an agency or in a social media context before
  • Strong project management and time management skills--you never lose sight of the customer relationship
  • Passion and social media know-how
  • Strong analytical and strategic skillset
  • Adept at distilling business challenges into tangible recommendations for social, as well as diving deep into social media data analysis

What we offer:

  • An open and informal working environment defined by high levels of personal responsibility and follow-through  
  • A seat on one of Falcon's most high-potential teams 
  • The opportunity to partner with international colleagues across the global offices of a social media industry leader  
  • Growth potential, we’re dedicated to help you steer your career towards achieving your own goals and start conversations about career development
  • MacBook and iPhone with a subscription plan 
  • Pension and health insurance - because we believe prevention is better than cure 
  • Catered lunch, and healthy (and not so healthy!) snacks & drinks 
  • Staff discounts at a few of Copenhagen’s best (and not so well-kept secrets) 
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.