Senior UX Researcher - Falcon.io

Copenhagen, Denmark Product Full-time
Falcon employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
 
Falcon is part of Cision Ltd—a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Falcon.io provides a unified SaaS platform for social media listening, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram. Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest, Sofia, Chennai, Melbourne, and growing. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment.
  
Falcon.io has an ethos of encouraging autonomy, ambition, boldness and experimentation. We value open people who take initiative and aren’t afraid to fail, learn from mistakes, adjust, and try to get better at what they do every day.

About the role
 
Our small UX Research team is growing, and we are excited to open a Senior UX Researcher position. We are looking for an experienced researcher, who is ready to join us in the journey of establishing UX Research as a natural part of the design process.

This team's work revolves around involving our users on a regular basis when doing exploratory, strategic and tactical research, but also on developing design metrics to measure the user experience and the quality of our design, starting up a user panel, experimenting with Googles Happiness Tracking Survey (HaTS) and much more. In the UX Research team, nothing is set in stone. Our working approach is that of continuous learning–we're not afraid to make mistakes. There is no manual for the best way to utilise UX Research–let's discover it together.

What you will do:

  • Design, lead and conduct all sorts of research projects like interviews, surveys, think aloud tests, heat map tests etc.
  • Work closely with the product teams
  • Facilitate workshops
  • Co-create with product teams and stakeholders
  • Come up with and lead new initiatives and help establish UX Research as a natural part of the design process
  • Present your findings to the R&D department and the rest of the organisation

What you'll need:

  • 4+ years experience with research – you know the basic research skills and methods, and you can confidently design and lead a research project from beginning to end
  • Experience working within a similar tech company or enterprise software company
  • Experience working closely with product teams
  • Experience with facilitating workshops and doing co-creation with product teams and stakeholders
  • Enjoy presenting insights internally to RnD or broadly across the organisation
  • A background in human-computer interaction, ethnography, anthropology, user/UX research or service design
  • Moreover you are:
  • Passionate about starting new initiatives and leading them
  • Hungry to learn and naturally curious
  • A great team player (who also enjoys focused solo analysis work)
  • Happy to mentor and teach colleagues more about research
  • Passionate about experimenting, happy to fail and learn as you go along

Not a requirement, but we’d love it if you:

  • Have been contributing actively to the development of a research repository
  • Have experience with UX Outcomes, design metrics and how to quantify research outcome
  • Know how to do data analysis from bigger data sets
  • Have tried working with the lean UX Canvas approach
  • Are familiar with customer journey mapping and the creating of personas
  • Have experience with conducting competitive analysis and market research
  • Have experience with or knowledge about how to build a UX Research strategy
  • Enjoy storytelling and being creative when presenting insights

What we offer:

  • You will join a multinational, open, and informal work environment  
  • Get a high level of responsibility, work with the newest technologies, and have room for experimentation  
  • Work-life balance, flexible work hours, and work from home options  
  • Self-development through leading European design conferences and online learning tools  
  • Internal tech talks, skills-building resources, and people leads who help you achieve mastery  
  • Pension and health insurance - because we believe prevention is better than cure   
  • Catered lunch, and healthy (and not so healthy!) snacks & drinks   
  • Staff discounts at a few of Copenhagen’s best (and not so well-kept secrets) 
If you see yourself in our role, we would be happy to hear from you!  

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.