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Salesforce Business Analyst
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Austin, Texas, USA Corporate Applications Full-time
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit
and follow us on Twitter @Cision.
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.
One of Cision's strategic priorities is to simplify and integrate our business operations across all global lines of businesses. As part of this strategic initiative, we are deploying a global instance of
to support our sales, CPQ and customer support operations. As a Salesforce Business Analyst, you play a critical role in this initiative and help design the delivery of CISION global operating model. This is a unique opportunity to lead a highly visible global implementation and shape the GTM/CRM strategy and roadmap
In this role you will:
Translate business requirements to technical specifications in deploying end to end automated solutions.
Act as the technical subject matter expert for Cision’s global SFDC instance and other integrated software components.
Work with internal customers to troubleshoot and resolve system issues as needed
Analyze current business processes or procedures, identify inefficiencies, and recommend system-based solutions and improvements to the end-user experience
Drive testing and validation of new and existing functionality including configuration, development, and system releases.
Support the ongoing development, maintenance, and health of Cision’s global SFDC instance
Develop efficiencies for the sales and support teams by automating processes through scripts and workflows
Develop, test, and deploy customizations, custom objects, 3rd party applications and new functionality based on evolving business needs
Ensure integration and data exchange between Salesforce and external services, providers, or platforms as needed
You will be a good fit if you have:
Bachelor's degree in Management Information Systems or related field and experience
3+ years of experience as a Salesforce Business Analyst or other relevant experience
Experience with Salesforce configuration options, data model / architecture, and security model
Experience in Enterprise SaaS industry at a global scale preferred
Strong proficiency in data analytics, reporting and database management
Ability to balance technical skills with business acumen and to transform end user needs/functional requirements into technical requirements
Ability to perform in a dynamic, fast-changing and fast-paced work environment
You will be a great fit if you have:
Salesforce certifications (preferred but not required)
Working knowledge of the integration points associated with applications such as Outreach, XANT, Zoominfo, and Docusign.
Experience with process flow diagraming with tools such as Visio
Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the
CEO Action for Diversity & Inclusion™ pledge
, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
EEO/AA employer M/F/D/V, 41 CFR 60–1.4
EEO is the law
EEO is the Law Supplement
Please review our
Global Candidate Data Privacy Statement
to learn about Cision’s commitment to protecting personal data collected during the hiring process.
Cision endeavors to make
accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Recruiting at
. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.”
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