Professional Services Consultant

Chicago, Illinois, USA Customer Experience Full-time
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

Cision is a leading global provider of marketing and public relations software. By investing in our brand and technologies we are driving the change in our industry. We are always investing in our people; through amazing training and management, empowering you to drive your career.  

You'll help us with:

  • Responsible for existing Cision clients’ monitoring related needs – providing project-based analysis, configuration, training and support during the project’s life cycle.
  • Responsible for delivering service excellence and meeting our clients’ needs. 
  • Develop a deep understanding of your client’s business objectives. 
  • Act as an internal advocate for clients. 
  • Communicate regularly with your customers to elevate satisfaction and proactively identify upcoming needs or growth opportunities. 
  • Stay current on product best practices, upcoming releases, and other features that could be aligned to help your customers meet their goals. 
  • Facilitate customer meetings and deliver product training. 
  • Lead the service delivery experience for your clients by providing a single point of ownership and accountability 
  • Promote client adoption and satisfaction by driving in-application value. 

You'll be a good fit if you have:

  • 2+ years of customer service experience in a high-volume account management, service delivery or client services role. (Experience with SaaS software preferred.) 
  • Strong knowledge of the PR, Communications, and Marketing industry  
  • Demonstrable skills in problem analysis, documentation and resolving end user problems. 
  • Demonstrated organizational ability to effectively prioritize and execute tasks in a high-pressure environment. 
  • Excellent customer-facing communication skills and project management skills. 
  • Exceptional consultative skills with a focus on listening and questioning. 
  • Ability to learn and adapt to new tools and technology 
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledgeand named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.