NOC Analyst- Bangalore

Bangalore, India Infrastructure Fixed-term Full-Time
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit www.cision.com and follow us on Twitter @Cision.
 
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.

Requirements
Minimum 3 years of experience working in enterprise network environment in IT Infrastructure monitoring or IT service desk role.
Strong understanding of OSI and TCP/IP models
Strong understanding of networking fundamentals such as subnetting, CIDR, IPv4, IPv6, DNS, DHCP, VPN etc.
Strong knowledge of SNMP, SysLog, WinRM and other network monitoring technologies.
Strong knowledge of remote assistance utilities such as Remote desktop, Teamviewer and SSH.
Knowledge of Windows and LINUX operating system fundamentals, various remote server administration tools.
Ability to quickly troubleshoot various systems and network issues using standard command line and GUI based troubleshooting techniques.
Experience working with Active Directory, Exchange Online or Office 365.
Working knowledge of Powershell, CISCO CLI and Linux Commands an asset.
Experience supporting Active Directory, Exchange online, an asset.
Experience with monitoring tools such as SolarWinds an asset.
Experience of analyzing system and network performance using monitoring and graphical data.
Strong technical documentation skills.
Working Knowledge of ITIL based service desk 

  • Key Result areas
  • Actively intercept and triage incoming alarms from various 3rd party and proprietary monitoring systems.
  • Take remedial actions according to established operating procedures, escalate (if needed) and carry events trough to resolution.
  • Evaluate documented resolutions and analyse trends for ways to prevent future problems
  • Actively monitor IT infrastructure using established monitoring systems, analyse trends, take action (if needed) and aid with fine-tuning alarm thresholds.
  • Accurately prioritize events according to impact on business / urgency, create and escalate cases as defined in established operating procedures.
  • Manage event cases ensuring that they meet or exceed current SLAs at all stages of event lifecycle.
  • Support development and implementation of monitoring systems projects.
  • Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans
  • Assist as required in IT Projects
  • Record, track and document the IT Monitoring desk problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Escalate problems (when required) to the IT Operations Manager/Senior Management
  • Access software updates, patches, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
  • Aid End User Computing and Global Service Desk with fielding users’ service requests as and when needed.
  • Maintain effective verbal and written communication with all concerned parties throughout event lifecycle.
  •  
Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.