Floating Account Manager

Cleveland, Ohio, USA Account Management Full-time
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.


As a Floating Account Manager, you will specialize in selling and renewing Distribution solutions for customers whose permanent Account Manager is transitioning. By collaborating with existing customers and key internal stakeholders to ensure revenue retention/expansion and customer success in open territories, your ability to handle customer inquiries in a timely & helpful manner will support you well in this role. Your keen customer service & problem-solving skills will help you connect your customers with the right audiences to show real return on investment and build trust. Your customers will know they can depend on you, and you will have an extensive range of awesome solutions to sell to ensure you meet & exceed their expectations. If you are interested in a future in account management, this is the perfect steppingstone to learn & hone the craft and we cannot wait to welcome you to our team!

What You'll Do:

  • Follow Cision's renewals playbook and pipeline cadence to support healthy CRM hygiene, revenue retention/expansion, reporting, and sales forecasting when overseeing open books
  • Leverage Cision's tech stack integration tools to quickly and efficiently manage each internal and external touchpoint
  • Ensure strong knowledge of all Cision solutions, acting as the primary point of contact for PR Newswire distribution customers, and leverage internal subject matter experts as partners, as needed
  • Demonstrate strong objection-handling and negotiation skills
  • Meet and exceed quota and key performance indicators
  • Negotiate contracts for customers to retain/expand revenue and provide more value to clients
  • Identify and mitigate churn risk
  • Ensure renewal accounts are effectively and seamlessly transitioned to the permanent Account Manager

What You'll Have:

  • Keen interest in business communications, public relations and content
  • Familiarity with CRM systems (i.e. Salesforce)
  • Proficiency with Microsoft Office suite
  • Ability to work on-sight in the Cleveland, OH or Albuquerque, NM offices, as needed
  • Ability to work in a fast-paced SaaS environment
  • Bachelor's degree preferred, or equivalent work experience
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledgeand named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.