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Hong Kong, Hong Kong Customer Service Full-time
PR Newswire, a Cision Ltd. company, is a leading global provider of news distribution and earned media software and services. In conjunction with Cision’s cloud-based communications product suite, PR Newswire's services enable marketers, corporate communicators, and investor relations officers to identify key influencers, engage target audiences, craft and distribute strategic content, and measure meaningful impact. Combining the world's largest multi-channel, multi-cultural content dissemination network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, the Middle East, Africa and Asia-Pacific regions.
Primary Duties & Responsibilities:
Format press releases, proofread documents or edit translations with speed and accuracy
Offer professional suggestions to customers on how to improve their press releases
Obtain and maintain a thorough understanding on distribution platforms and processes
Ensure that all client requests are handled to the highest customer service standards
Ensure routine workflow runs smoothly within the team, including seamless collaboration with colleagues in other functions such as sales, client services, finance, etc.
Provide regular and timely feedback on operation activities to supervisors as needed
Desired Skills and Experience:
At least 1 year experience in the PR/Marketing/Copywriting field
Hold a bachelor’s degree or above in related disciplines (e.g. English, Communications, etc.)
Understanding on SEO
Knowledge in HTML/photo/video editing
Experience in content creation, including press release development, blogging, new media and presentations
Excellent communication and interpersonal skills, including high proficiency in written English, Traditional Chinese and Simplified Chinese, as well as fluency in spoken English, Cantonese and Putonghua
Solid computer skills, including Windows, Microsoft Office, and Chinese word processing
Strong ability to work quickly and accurately under pressure
Highly self-motivated with energy and accountability
Possess solid judgment and initiative
Be flexible with working schedule, including overtime if needed.
Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the
CEO Action for Diversity & Inclusion™ pledge
, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Please review our
Global Candidate Data Privacy Statement
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