Distribution Customer Support

Cleveland, Ohio, USA Operations Full-time
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.


The Distribution Customer Support specialist is a critical customer-facing position, a person adept at working across numerous platforms in order to handle customer enquires in a professional and efficient manner.  This person will be clear and concise in their verbal and written communication and highly knowledgeable in Cision products and services.  This role requires understanding the customer’s needs and meeting their expectations every time, while providing professional and consultative service via the telephone, online chat, and email.   
Areas of importance for this Customer Content Specialist to be both proficient and efficient in include, but are not limited to:
·       Strong customer service focus
·       Become familiar with the company’s full suite of products and services
·       Meet or exceed activity metrics as assigned
·       Educate clients on Cision Distribution services, products, and procedures
·       Communicate and problem solve with clients over the phone and in chat
·       Understand and research both simple and complex billing issues
·       Navigating the various platforms that are essential to the success of the role (Salesforce.com, Salesforce Chat, NetSuite, Microsoft Outlook, Microsoft Teams, Zoom and other proprietary websites and databases.) 

You'll be a good fit if:

  • Strong background in customer service
  • Bachelor’s degree preferred but not required.
  • Detail oriented, goal driven
  • Strong organizational skills
  • Superior communications skills
  • Strong customer services phone and chat skills
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledgeand named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.