Director of Product Management - Falcon.io

Copenhagen, Denmark Product Full-time
Falcon employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
 
Falcon is part of Cision Ltd—a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Falcon.io provides a unified SaaS platform for social media listening, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram. Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest, Sofia, Chennai, Melbourne, and growing. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment.
  
Falcon.io has an ethos of encouraging autonomy, ambition, boldness and experimentation. We value open people who take initiative and aren’t afraid to fail, learn from mistakes, adjust, and try to get better at what they do every day.

About the role:

As a Director of Product Management, you'll be responsible for managing the product managers and driving our strategy within Falcon’s Customer Engagement domain. Customer Engagement at Falcon is all about helping our customers monitor and engage with conversations on social media and private messaging. We help our customers collaborate, apply automation and measure their performance at scale to deliver excellent customer service. 

To achieve your goals, you'll be responsible for managing and building a great product team, including recruiting, hiring, coaching, and developing the team members. You will be part of our Product Leadership team to align with Product Directors of the other domains and report into the VP of Product. 

This is a role for a strategic thinker and strong leader who can communicate clearly and rally the company behind our vision. You will distill the overall product vision into a product strategy and coach the teams to build impactful roadmaps. You must be good at thinking big as well as motivating and growing the teams and apply processes for best practices that promote both analytical and creative thinking.  

You'll be working closely with stakeholders from design, engineering, marketing, sales, and customer success. All the way from prioritization, discovery, development, release, and beyond to ensure we deliver the impact we planned for.


About the team: 

Our R&D team is split between Copenhagen, Budapest, Sofia and Chennai. We work in cross-functional agile product teams. We value our process and care strongly about delivering outcome over output. We also value having fun, in the office on our rooftop or at the ping pong table, or online on Zoom. 

In this role, you will:

  • Evolve the vision and product strategy for the Customer Engagement domain 
  • Partner closely with leaders from Engineering, Design, Marketing, Sales and Customer Success 
  • Manage and develop the Product Managers within the Customer Engagement domain 
  • Be a customer advocate – gain deep understanding of their needs through both qualitative and quantitative measures by regularly meeting with customers  
  • Be an evangelist of the product by advocating for its value internally and externally 
  • Understand product analytics and set measurable goals for the teams 
  • Continue to evolve our processes around product discovery and delivery, and guide our teams to adopt those 
  • Monitor the competitive landscape together with Product Marketing to ensure we remain well positioned

We are looking for people with:

  • Experience in successfully developing, managing, and launching B2B SaaS products 
  • Strong people leadership principles and a passion for developing others 
  • Deep empathy for users, while understanding the needs of the buyers 
  • Strategic and analytical mindset, with the ability to leverage data and user research to inform product decisions 
  • Clear and confident written and verbal communication skills 
  • Deep knowledge of product processes like Agile, Lean UX, product discovery and product design 
  • Experience building customer engagement or customer service products is preferred 

What we offer:

  • An open, informal and multinational working environment
  • Get a high level of responsibility, work with the newest technologies, and have room for experimentation
  • An office space housed in the old Danish Design Center, directly opposite Tivoli Gardens in central Copenhagen 
  • Choose your own gear (laptop & phone)  
  • Pension and health insurance - because we believe prevention is better than cure
  • Catered lunch, and healthy (and not so healthy!) snacks & drinks
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.