Director, Customer Content Services - Mumbai/Bangalore

Bangalore, India Operations Full-time
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

As a Director of Customer Content Services, you will set, plan and manage PRN editorial policy and quality on a company-wide basis. You will be reporting to the Regional Vice President, US Distribution.

Location:  Mumbai/Bangalore (Currently remote until pandemic is over)

What you will do

  • Charged with overseeing team based in India charged with supporting U.S. account workflow – fulfilling distribution orders specifically for US Syndication and Midmarket tiers.
  • Sets, plans and manages PRN editorial policy, procedures and standards - ensuring processing capacity model targets are being met on a daily, weekly and monthly basis.
  • Provides team leads with local quality improvement assistance.
  • Driving performance in key areas of revenue generation and quality metrics.
  • Collaborates on a daily basis with Distribution leadership colleagues in US in regards to both client follow up and proactive client outreach.

What you will have

  • 6+ years of relevant experience into Customer Content Services
  • Bachelor’s Degree or equivalent experience required.
  • Minimum of 3+ years of previous supervisory experience preferable.
  • Experience in large call center-like operations setting.
  • Excellent verbal and written communications skills.
  • Previous experience in public speaking highly desirable.
  • Ability to closely follow directions and company guidelines.
  • Ability to prioritize and juggle multiple tasks. 
  • Ability to work under deadlines critical.
  • Able to be flexible in work schedule in support of 24/7 operation.
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.