Customer Support Agent (monitoring)

Stockholm, Sweden Customer Support Full-time
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit www.cision.com and follow us on Twitter @Cision.
 
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.

We are looking for a Customer Support Agent to an exciting role at a successful company!  

We are now expanding our Nordic Customer Support team in Stockholm and are looking for a service-oriented and responsible colleague who wants to deliver world-class service to our exciting customers! It is a challenging role where you are a central part of the business and work with some of the largest companies in Sweden - our customers are stock-listed companies, authorities and organizations. 

In the role as a Customer Support Agent, you will work with:

  • Handling of incoming cases from customers by phone and email but also from colleagues internally 
  • Educate customers in our systems, both through personal meetings and over the web, as well as continuous work with guidance and consultation
  • Technical support and troubleshooting in the system 
  • Other administrative tasks 
  • The assignment includes our entire product portfolio and you will have the opportunity to work with disseminating press releases, media monitoring, database updates and website solutions 

Suitable profile:

  • Previous experience of working in a service-focused role and you appreciate daily customer contact 
  • Has an interest in working in different technical platforms and are a quick learner 
  • Like problem solving and have a solution-oriented attitude when it comes to service 
  • Ability to work under pressure towards very short deadlines 
  • Are orderly, thorough, responsible and committed to your work 
  • Fluent in English and Swedish in speech as well as in writing 
  • It is meritorious if you understand Norwegian, Danish or Finnish 

In this recruitment process, we place great value on your personal qualities. To thrive at Cision, we believe that you are social as a person, value a pleasant work environment and good relationships with your colleagues. Furthermore, we see that you are “people person” and have an ability to maintain calm and deliver a professional response also in stressful situations. You breathe, live and are passionate about providing top-class service and want to be part of a welcoming and eventful workplace with wonderful community. 

Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.