Customer Content Specialist-

Cleveland, Ohio, USA Content Management Full-time
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.


Associate Customer Content Specialist
 
The Support Specialist in PR Newswire’s Customer Content Specialist division is a critical customer-facing position, a person adept at multi-tasking across numerous platforms in order to handle customer enquires in a professional and efficient manner.  This person will be clear and concise in their verbal and written communication and highly knowledgeable in PRN products and services.  This Content Specialist will understand the customer’s needs and meet their expectations every time, while providing professional and consultative service via the telephone, online chat and email.    

You will help us by:

  • Strong customer service focus 
  • Become familiar with the company’s full suite of products and services 
  • Meet or exceed Activity Metrics as assigned 
  • Educate clients on PR Newswire services, products and procedures  
  • Being able to navigate the various platforms that are essential to the success of the role (Salesforce.com, OMC, Hub, Oracle basic and advanced collections, UMT, LiveChat, IRIS, Leads database, Media Studio, CMS)

You will be a good fit if you have:

  • Bachelor’s degree preferred but not required
  • Detail oriented, goal driven  
  • Strong organizational skills 
  • Superior communications skills 
  • Strong background in customer service   

We will offer you:

  • Medical, dental, vision
  • FSA (Health & dependent care)
  • Life & disability insurance
  • 401(k)
  • Flexible PTO and work arrangements
  • Tuition reimbursement & professional training
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledgeand named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.