Commercial Operations Specialist

Sofia, Bulgaria Finance Full-time
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit and follow us on Twitter @Cision.
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours. is looking for someone to support our rapidly expanding global teams with anything related to the commercial side of contracts. You will work closely with our operational departments, own several administrative contracting processes and collaborate across the globe to help us streamline our commercial practices. 

As Commercial Contract Specialist, you will be responsible for processing contract change requests, cancellations and other contract related requests, and you will assure that our system registers new incoming contracts correctly. Together with your colleagues within the Commercial Operations team, both in Sofia and our other global offices, you assure that our systems run reliably, help us identify and resolve issues as well as develop and roll out new processes. 

You will be joining the Commercial Operations team, which is a cross departmental unit working with all commercial teams on optimising the business. has an ethos of encouraging autonomy, we value open people who take initiative and aren’t afraid to fail, learn from mistakes, adjust, and try to get better at what they do every day. 

What you'll do:

  • Be the main point of contact globally, for changes, cancellations, as well as related requests 
  • Register and keep a tight overview of all incoming contracts (don’t worry, the majority is automated) 
  • Take care of internal contract related requests and questions from our commercial teams 
  • Help reporting and reviewing our main contract related metrics. 
  • Assist with data processing and identify, report and resolve system issues in our contracting system 
  • Work with a state-of-the-art contract management system 
  • Help represent the Commercial Operations team in Sofia, help with ad-hoc request and share information between the teams. 

What you have:

  • You are very organised and structured in your approach. 
  • Excellent stakeholder management skills, with a willingness to work with people across the organisation 
  • While working closely with the Copenhagen team, you will need to be able to make independent decisions and stand your ground. 
  • As we are originally a Scandinavian company, we value work-life-balance, though as you are supporting the global teams we need a certain degree of flexibility. 
  • Excellent English communication skills, both written and verbal. And you don’t mind communicating online and with people from different backgrounds. 
  • You have a superior attention to detail and an ability to easily spot inconsistencies. 
  • You will focus mostly on the commercial side of contracts, so no detailed legal knowledge is required. 
  • Although not required, it is a bonus if you have experience with CRMs (Salesforce, MS Dynamics, Freshsales, etc.) 

What we offer:

  • The opportunity to partner with international colleagues across the global offices of a social media industry leader. 
  • An open and informal working environment defined by high levels of personal responsibility. 
  • Opportunities for growth and development. 
Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.