Client Services and Operations Executive

London, UK Customer Experience Full-time
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

As an CS & Operations Executive you will be responsible for processing, proofing and distributing copy to International and domestic circuits via wire, PR Newswire for Journalist web service, Internet, and email, whilst ensuring a timely and accurate transmission. Taking and interpreting client instructions you will draw on your previous experience to recognise clients’ needs and propose appropriate solutions.

This is an exciting opportunity to join our business within our crucial CS & Operations Department. This role will allow you to leverage your editorial and proofreading skills whilst developing a consultative approach with our internal and external clients to ensure service delivery excellence. This role will give you an opportunity to work in shift pattern model giving great flexibility and be part of a great collaborative team. Order processing from end to end with providing client with excellent Customer Service

Duties and responsibilities:

  • Quality checks all orders and distributions to guarantee a high standard of service delivery.
  • Monitor progression of order at all stages – liaising with internal departments, the client and outside suppliers as necessary.
  • Liaise with affiliates to ensure accurate and expedient transmission.
  • Provide clients with an excellent service that exceeds their expectations and is line with corporate strategy.
  • Focus on quality standards and timelines to achieve team targets and objectives.
  • Re-prioritise workload regularly to ensure all deadlines are met.
  • Order processing, distribution editorial fulfilment
  • Instigate initiatives and process to build, develop and maintain excellent business relationships.
  • Maintain an excellent knowledge of all PR Newswire products and services.

Essential Skills and Experience:

  • Proven track record within client facing and/or operational role.
  • Knowledge of Microsoft Office and understanding of HTML.
  • Excellent interpersonal skills with ability interact with stakeholder of varying levels and clients.
  • Positive approach to work and understand the importance of teamwork and personal initiative in achieving departmental and company goals.
  • Good to fluent language skills in German are a plus
  • Have the energy and drive to work under pressure to hit tight targets.
  • Excellent organisation and time management skills with the ability to ensure excellence in            service delivery.

What you will get:

  • Career progression opportunities
  • Dental and healthcare plan
  • Employee Assistance Programme (EAP)
  • Cision Extras – retail discounts
  • Learning Portal

If this sounds like you and you feel you have what it takes to succeed in this role, we want to hear from you!


As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
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