Client Relations Manager

Hong Kong, Hong Kong Customer Service Full-time
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

Primary Duties & Responsibilities:

  • As a Client Relations Manager, you will oversee daily activities at the Client Relations Team
  • Analyze customer feedback and root causes of enquiries and complaints; identify areas for improvement to enhance service quality
  • Collaborate with other internal teams to ensure a smooth service delivery workflow
  • Motivate and manage a team of staff to raise our service standards and enhance relations with clients
  • Attend client meetings when needed

Desired Skills and Experience:

  • Bachelor’s degree in Business or related disciplines
  • 5 years of experience of Customer Service, Public Relations, Investor Relations or Marketing Services will be an advantage
  • Good understanding in the public relations, investor relations and marketing communications industries as well as the media communities
  • High level of self-motivation, Good interpersonal, communications and problem-solving skills
  • Customer-oriented
  • Fluency in both spoken and written English is a must
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge  and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.