Client Insights Manager

London, UK Media Analysis Full-time
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit and follow us on Twitter @Cision.
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.

The role

The Client Insights Manager holds overall responsibility for delivery of an agreed insights programme for each client that they are assigned. The Client Insights Manager manages the internal analysis production team to ensure that agreed activities are carried out, quality standards are maintained, deliverables are fulfilled on time and the service delivered profitably. 
The CIM has significant client contact and acts as the primary day-to-day contact on insights matters. They have responsibility for creating exceptional client deliverables and finding the best ways to represent data to help their clients make good decisions. They work with clients and internal stakeholders to develop the service, maintaining its effectiveness and helping to identify risks and opportunities for growth. 
The CIM has formal line management and appraisal responsibilities for Research Analysts, Senior Research Analysts and Data Analysts assigned to them.  They are responsible for training and coaching junior employees on a day-to-day basis to ensure consistent levels of competency and to encourage further development.

Duties and responsibilities

·      Taking a detailed client brief based on a thorough understanding of a client’s business and communication priorities
·      Specifying a process plan for resource and tasks to deliver the agreed client brief
·      Managing the account team responsible for producing the report to ensure that deliverables reach the client on-time and to brief
·      Assuring the overall quality of each deliverable to the client
·      Proofreading every client deliverable to ensure it meets the highest possible standard
·      Sending reports to the client and circling back with them to ensure it has met their needs
·      Organising pre-report calls with clients to discuss priorities for the reporting period
·      Reporting on quality of client specific analysis components to the operations management function and feeding back to team individuals
·      Attending meetings where insights are presented to the client to deliver specific knowledge and understand how evolving client needs will affect the brief
·      Leading client meetings where the Account Director is not in attendance
Generating minutes / contact reports following client meetings, ensuring actions are disseminated and completed
·      Answering client questions about the contents of specific deliverables and the data that they contain
·      Project administration tasks, including invoicing, cost monitoring and profitability modelling
·      Identifying opportunities to grow client accounts organically by up-selling or cross-selling
·      Clear communication of account progress and profitability to the relevant Sector ·      Operations Manager and Account Director
·      Providing informal training and coaching of junior staff
·      Delivering formal performance appraisals of assigned RAs, SRAs and DAs

Essential Skills and Experience

·       Experience in basic people management skills
·      Knowledge of best practice evaluation techniques
·      Understanding and experience of media evaluation industry
·      Proven ability to deliver projects on time, budget and to brief
·      Experience in profitable running of client accounts
·      Client facing and relationship building experience
·      Knowledge of PR planning, and how this translates into identifying target audiences, PR campaign strategy, key messages, target media and activities
·      Experience of data interpretation to garner insights   
What you will get

·       Career progression opportunities
·       Dental and healthcare plan
·       Employee Assistance Programme (EAP)
·       Cision Extras – retail discounts
·       Learning Portal
* This role is for a start date ASAP with an expected salary of £32,000 per annum.

If this sounds like you and you feel you have what it takes to succeed in this role, we want to hear from you!

Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

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