Client Insights Manager

Ann Arbor, Michigan, USA Media Analysis Full-time
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit www.cision.com and follow us on Twitter @Cision.
 
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.

Our Client Insights Manager is esponsible for assisting in the production of analysis & insights on Earned Media for a major Technology company client. The CIM satisfies clients to ensure retention and growth of existing client revenue and participate in new business initiatives within their sector. In addition, he/she produces the pinnacle of strategic reports to help their clients make good business decisions and mentors less experienced team members to help ensure career progression.

You'll help us with:

  • Strategic analysis report ownership and produce high quality reports, with clear and concise writing/findings and provide edits/feedback for fine tuning of reporting.
  • Ensure client is supported with ad hoc data requests, program and/or platform updates etc.
  • Help to ensure data accuracy/integrity is met for client’s quick turn event (“moment”) based reporting and escalate potential roadblocks in analysis/client requests to Director in a timely manner with suggestions for solutions.
  • Understand and assist in developing/advancing client analysis program methodology.
  • Be a platform expert.  Provide training, Update client configurations, speak to the inner workings of Cision’s software and what that means for client solutions/analysis.
  • Create/maintain internal and client facing meeting notes and account documentation (Data Definitions/alterations, Training materials etc.)

You'll be a good fit if you have:

  • Should be a self-starter requiring no day-to-day supervision and should collaborate well with rest of team.
  • Complexity of problems solved are moderately complex with support from Insights Managers & Insights Directors.
  • Should have above average knowledge about all aspects of the platform(s) required for the work
  • Deep understanding of the ‘Big Tech’ landscape is a nice to have, but not a requirement, providing a willingness to learn.
  • Successful applicant cant be based anywhere in the, however will need to be able to work during 
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