Billing Specialist

Albuquerque, New Mexico, USA Finance Full-time
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

The billing specialist is responsible to bill, credit and edit invoices for clients, communicating both directly with clients and internal sales account owners. Perform rebills for clients and any other requests from management which includes auditing, account review, special handling, and communication to different levels of employees. The role requires strong communication and organizational skills.

What you'll do:

  • Provide exceptional customer service and be able to de-escalate and resolve conflicts on a regular basis. 
  • Draft key client deliverables, including customer invoices and credit memos 
  • Assist in the resolution of billing discrepancies and disputes. 
  • Assist with monthly closing procedures 
  • Compiling, interpreting, and summarizing billing data 
  • Support accounting operations and client service staff with customer analyses and communication 
  • Operate an electronic billing system and works with database software 
  • Compile and review reports 
  • Work with collections team to pursue past due payments 

What you'll need:

  • At least 2 years of experience in accounts receivable or billing 
  • At least 3 years of customer service experience 
  • B.A. or B.S. degree or equivalent work experience 
  • The ability to work accurately and independently 
  • Highly motivated and a self-starter who can quickly pick up new skills and enhance existing processes 
  • Advanced knowledge of Excel 
  • NetSuite experience, is a plus 
  • Extremely detail oriented 
  • Clear, direct, and empathetic communication in both one-on-one and team settings; able to deal effectively when needing to reduce tension or conflict 
  • Willingness to be part of a team…cooperating with others to get the right answers quickly 
  • Maintains stable performance while under pressure or opposition, handling stress with grace and tact 
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledgeand named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.