Bilingual Client Support Specialist

Ottawa, Ontario, Canada Customer Experience Full-time
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.


We’re currently looking for a Bilingual Client Support Specialist to join the team.

The Client Support Specialist is responsible for ensuring our existing and new clients continue to see value in our products. The Client Success team allows our clients to gain maximum value of our solutions while identifying new usage opportunities.

You’ll be tasked to…
Performs all activities related to on-boarding and supporting new clients to the online platform including but not limited to: answering client inquiries, hosting virtual client orientation / training sessions on how to efficiently navigate and use the platform via phone and email.
Provides relevant information, support or training for platform products.
Troubleshoots and supports clients and internal stakeholders (broadcast, internet, and print teams etc.) with media monitoring, press releases and regulatory filing requests or related inquiries.
Executes ongoing maintenance of setting up and reactivating closed accounts for the sales teams within the database.
Hosts weekly database seminars for new and existing clients.
Performs other duties as required.

Are you…..
Bilingual (English and French)
Passionate about customer support and client experience
1 – 2 years of experience in customer support is required within a similar role.
Able to build, nurture and invest in relationships with internal/external partners solidifying our commitment to Cision Clients
Able to embrace challenges and change
Quick thinking and have the capacity to solve problems with curiosity and creativity
Committed to getting better every day
Wanting to contribute to a positive team environment
If yes, this is the position for you!
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.