Bilingual (Chinese and English) Associate Customer Content Specialist

Beltsville, Maryland, USA Content Management Full-time
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit and follow us on Twitter @Cision.
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.

We are a leader in the professional communications software space. By investing in our brand and technologies, we are driving change in how communications pros distribute, monitor and evaluate their content. We invest in our people through training and management and empower them to drive their careers. 

You'll help us with:

  • Proofread and edit press releases from clients for delivery to the media, content will be in English or Chinese
  • Need a strong grasp of syntax, punctuation, and the Chinese/English languages
  • Razor-sharp attention to detail as you edit, format, and handle various client requests, and other news content (e.g., photos, video).
  • Ability to think on your feet and prioritize tasks in a fast-paced, deadline-driven environment.
  • Strong customer-service as you will be the face (or voice) to the client.
  • Outstanding communication skills and ability to grasp our clients' needs
  • Build long-lasting relationships and establish a professional rapport while quickly meeting customer demands.

You'll be a good fit if you have:

  • Must have excellent (Mandarin) Chinese and English language skills in both writing and speaking.
  • Working experience in China, particularly in the PR/media industry, is a plus.
  • Must have excellent customer service skills, along with proofreading, communication, and keyboarding skills.
  • A bachelor's degree is required, preferably in Communications, Journalism, English or related field.
  • Ability to handle multiple tasks in a fast-paced, deadline-driven environment
  • Microsoft Excel, Word and Web applications experience
  • Must be flexible with schedule, with some OT and holiday coverage required
  • Shift time: 8am-5pm/9am-6pm/10am-7pm (some flexibility may be required as our schedule will change a little bit during EST/EDT)
Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
EEO/AA employer M/F/D/V, 41 CFR 60–1.4
Please see EEO is the law and EEO is the Law Supplement.
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.