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Bilingual Associate Customer Content Specialist (Chinese and English)
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Remote - USA Operations Full-time
Falcon employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
Falcon is part of Cision Ltd—a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Falcon.io provides a unified SaaS platform for social media listening, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram. Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest, Sofia, Chennai, Melbourne, and growing. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment.
has an ethos of encouraging autonomy, ambition, boldness and experimentation. We value open people who take initiative and aren’t afraid to fail, learn from mistakes, adjust, and try to get better at what they do every day.
The Associate Customer Content Specialist in PR Newswire’s Customer Content division is a critical customer-facing position, a person adept at multi-tasking across numerous platforms in order to handle customer enquires in a professional and efficient manner. This person will be clear and concise in their verbal and written communication and highly knowledgeable in PRN products and services. This Content Specialist will understand the customer’s needs and meet their expectations every time, while providing professional and consultative service via the telephone, online chat and email.
•Proofread and edit press releases from clients for delivery to the media, content will be in English or Chinese
•Need a strong grasp of syntax, punctuation, and the Chinese/English languages
•Razor-sharp attention to detail as you edit, format, and handle various client requests, and other news content (e.g., photos, video).
•Ability to think on your feet and prioritize tasks in a fast-paced, deadline-driven environment.
•Strong customer-service as you will be the face (or voice) to the client.
•Outstanding communication skills and ability to grasp our clients' needs
•Build long-lasting relationships and establish a professional rapport while quickly meeting customer demands.
You will be a good fit if you have:
Must have excellent (Mandarin) Chinese and English language skills in both writing and speaking.
Working experience in China, particularly in the PR/media industry, is a plus.
Must have excellent customer service skills, along with proofreading, communication, and keyboarding skills.
A bachelor's degree is required, preferably in Communications, Journalism, English or related field.
Ability to handle multiple tasks in a fast-paced, deadline-driven environment
Microsoft Excel, Word and Web applications experience
Must be flexible with schedule, with some OT and holiday coverage required
Shift time: 8am-5pm/9am-6pm/10am-7pm (some flexibility may be required as our schedule will change a little bit during EST/EDT)
We will offer you:
Medical, dental, vision
FSA (Health & dependent care)
Life & disability insurance
Flexible PTO and work arrangements
Casual work environment
Tuition reimbursement & professional training
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.
, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its
social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit
and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the
CEO Action for Diversity & Inclusion™ pledge
and named a “Top Diversity Employer” for 2021 by
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Please review our
Global Candidate Data Privacy Statement
to learn about Cision’s commitment to protecting personal data collected during the hiring process.
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