Associate Product Manager, Platform Services

Austin, Texas, USA Product Full-time
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit www.cision.com and follow us on Twitter @Cision.
 
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.


This role is focused on making the entire Cision software platform better. You will help lead the effort to improve services use across the entire platform, like account provisioning; shared micro-services used across teams; authentication and authorization; translation, integration with customer-facing tools like our helpdesk and knowledge base; integration with internal systems like BI tools, CRM and accounting system. Your customer will be our internal users that are serving our customers. If you are passionate about making all the trains smoothly and on time, this is the role for you.

Here's what you'll do:

  • Work in a collaborative, dynamic environment with a team of smart, passionate product managers, UX designers, and developers. Even better, teams like customer support, sales operations, customer onboarding, finance, and IT.
  • Work closely with other product management functions to identify needs that cut across multiple teams so that we can build the once instead of 2 or 3 times.
  • Work with internal customers to make sure our platform is easy for are solving their problems and making them look like rock stars.
  • Execute on the Monitoring and Analytics roadmap, taking full ownership from discovery, definition, development, care and feeding through end of life

Here’s what we’re looking for:

  • 1+ years-experience as a product manager or as a business analyst, solutions engineer, technical architect, or similar, related field. Basically, have you had experience doing discovery, designing a potential solution, getting feedback to improve the solution, documenting it for someone else to build, then training people?
  • You have a passion for making things that are complicated simple and connecting things and making them work well.
  • You’re a generalist who can either answer any product question off the top of your head or knows where to quickly go to find the answers.
  • Strong written and verbal communication skills to , learn from customers, teach co-workers, collaborate with developers, and align with partners.
  • You thrive in a fast-paced, loosely structured and dynamic environment.
  • You have the curiosity, humility, and intellectual energy to constantly extend your knowledge.
  • You love helping others achieve their goals.
  • Bonus points if you have: Experience as a user or product manager of support, CRM tools, analytics software, and/or business intelligence tools.
Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
EEO/AA employer M/F/D/V, 41 CFR 60–1.4
 
Please see EEO is the law and EEO is the Law Supplement.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.  

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