Associate Customer Content Specialist

Cleveland, Ohio, USA Content Management Full-time
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit www.cision.com and follow us on Twitter @Cision.
 
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.


Associate Customer Content Specialist
 
The Support Specialist in PR Newswire’s Customer Content Specialist division is a critical customer-facing position, a person adept at multi-tasking across numerous platforms in order to handle customer enquires in a professional and efficient manner.  This person will be clear and concise in their verbal and written communication and highly knowledgeable in PRN products and services.  This Content Specialist will understand the customer’s needs and meet their expectations every time, while providing professional and consultative service via the telephone, online chat and email.    

You will help us by:

  • Strong customer service focus 
  • Become familiar with the company’s full suite of products and services 
  • Meet or exceed Activity Metrics as assigned 
  • Educate clients on PR Newswire services, products and procedures  
  • Being able to navigate the various platforms that are essential to the success of the role (Salesforce.com, OMC, Hub, Oracle basic and advanced collections, UMT, LiveChat, IRIS, Leads database, Media Studio, CMS)

You will be a good fit if you have:

  • Bachelor’s degree required 
  • Detail oriented, goal driven  
  • Strong organizational skills 
  • Superior communications skills 
  • Strong background in customer service   

We will offer you:

  • Medical, dental, vision
  • FSA (Health & dependent care)
  • Life & disability insurance
  • 401(k)
  • Flexible PTO and work arrangements
  • Tuition reimbursement & professional training
Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
EEO/AA employer M/F/D/V, 41 CFR 60–1.4
 
Please see EEO is the law and EEO is the Law Supplement.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.  
 
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