Account Manager DACH Market - Falcon.io

London, UK Account Management Full-time
Falcon employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.
 
Falcon is part of Cision Ltd—a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Falcon.io provides a unified SaaS platform for social media listening, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. Our platform has already achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter and Instagram. Founded as Falcon Social in Copenhagen in 2010, we now also have offices in New York City, Berlin, Budapest, Sofia, Chennai, Melbourne, and growing. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment.
  
Falcon.io has an ethos of encouraging autonomy, ambition, boldness and experimentation. We value open people who take initiative and aren’t afraid to fail, learn from mistakes, adjust, and try to get better at what they do every day.

The team at Falcon.io is looking for an Account Manager with a specific focus of managing our existing customers in the DACH region including renewal negotiation, up-selling and especially cross-selling, with a strong emphasis on forging long-term relationships. You will drive the growth of the accounts by challenging the way our customers do their business and promote how Falcon.io's service fits into that new way of operating.  

You would be a great fit if you are comfortable in standing your ground and challenging the status quo of your customer in negotiation situations along with a sound business acumen. You are able to view industries and markets through new perspectives and to present it in a way that makes the customer go: “I have never thought about it like that!”. You are a driven sales person with a unique hunter profile and a can-do attitude that strives to always hit your goals. 


What you'll do:

  • Drive the growth of and build a long-term relationship with our existing customer accounts in the DACH region.  
  • Advise existing clients on best practices that will drive ROI. 
  • Maintain constant contact from initial on-boarding process through negotiation of renewal. 
  • Challenge the status quo on our current customers while also taking ownership of contract renewals. 
  • Collaborate with the Customer Success team to retain your own portfolio of clients. 

What you have:

  • Skills that makes you comfortable interacting with all levels of clients from C-Level to operational employees. 
  • Native German language skills and fluent English
  • Drive and ambition to achieve your quarterly sales quotas.  
  • Structured approach of managing multiple accounts at the same time. 
  • Previous experience in a similar SaaS Account Management role. 
  • Outstanding phone etiquette with ability to quickly forge professional relationships. 
  • Knowledge and proficiency of Social Media and Web 2.0  
  • New business sales experience (ideally within software / SaaS) is an advantage. 

What we offer:

  • A competitive salary package with a solid base and a commission model that is designed to ignite you 
  • A thorough on-boarding programme giving you the skills you need to succeed  
  • Travels to Denmark on quarterly basis or relocation to Copenhagen permanently
  • MacBook and iPhone with a subscription plan   
  • A self-driven, high-performance culture that fosters teamwork and rewards success
  • Flexible remote-working + office access, so you get the best of both world
We would love to hear from you, if you see yourself in our role. #LI-DI1

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.