This post originally appeared on Newswire.ca
While many saw 2016 as a troublesome year, reflecting back I would have to say that the time was good to CNW and Cision.
Faced with an economic downturn in Canada, we worked tirelessly to deserve our customers’ business. In particular, we bolstered our customer service by improving processes for onboarding, training and for providing ongoing customer care. We tightened up our billing process by fixing long-held issues so that our invoices are now more accurate than ever before.
In June, CNW became a Cision company, and so began the exciting journey of merging our businesses. Together we set out to build the world’s first cloud-based product for communications professionals – one that would integrate all the tools and processes used daily into one platform. We launched Cision Communication Cloud™ in October.
This fast work would not have been possible without the exceptional teams in place to manage such an undertaking. Even more exciting is that we accomplished this amidst the hubbub of a corporate integration. With each iteration, as the Cision Communication Cloud grows stronger, so too does our global team.
The quick integration of our companies in Canada also made it possible for us to assist the CBC with real-time social analysis of the U.S. Election, providing Cision data and insight that made its way on to The National and into multiple CBC stories!
We were also fortunate to welcome back to CNW – and to Cision, several important customers that we had lost in years past. It’s a good feeling when customers return.
I would like to take this opportunity to thank you, Beyond the Wire reader. It’s great to have you with us.
On behalf of everyone at CNW and Cision Canada, I wish you a fantastic 2017. I am really looking forward to it.